FREQUENTLY ASKED QUESTIONS
HOW CAN I PLACE AN ORDER?
There are many ways to place an order with us...
* Call us toll free at 1-800-882-3205.
* Call us locally at 336-882-9010.
* Send us a "Quicky Inquiry" by clicking on the "Quick Inquiry" button in the top right corner of the webpage and a Sales Rep will contact you.
We do not take online orders at this time.
WHAT ARE YOUR TYPICAL PRODUCT LEAD TIMES?
* Bedding --- 6-8 Weeks
* Drapery --- 8-10 Weeks
* Custom Drapery --- 10-12 Weeks
Please note, lead times may vary based on fabric availability at the time of order confirmation.
WHAT ABOUT PRE-MEASURE AND INSTALLATION?
We offer both Pre-Measure and Installation services. Once either of the services are confirmed, our Installation Dept. will get in contact with you to schedule your service.
Both Pre-Measure and Installation Service costs are calculated based on location and quantity of rooms.
For Do-It-Yourself Installation videos, please see the link below.
Wall Mount Installation Instructions
Ceiling Mount Installation Instructions
Do-It-Yourself Installation Video
How To: Changing the Master Carrier
How To: Breaking the Pleats
How To: Install a Lined, Tailored Fitted Bed Skirt
Window Measurement Form
Installation Terms & Conditions
How To: Install Center Draw, Ceiling Mount Drapery
How To: Install Center Draw, Wall Mount Drapery & Cornice
Roller Shade with Channels
HOW CAN I PAY?
Currently, we accept two primary forms of payment - credit cards & checks.
In order to confirm and process your order, we require a signed estimate and 50% deposit.
Credit Card Deposit Terms:
There is a 3% fee each time a credit card is used. If your amount is paid in full, the 3% fee will be waived.
Check Deposit Terms:
We will accept an E-mailed or Faxed copy of the check for order confirmation while the actual check is being mailed to our office. Our address is located in the bottom right corner of the webpage.
Credit Authorization Form
WHAT ABOUT SHIPPING?
Your remaining balance is due before your items are shipped out.
All orders are shipped via FedEx Frieght unless otherwise specified. Tracking numbers are provided upon request.
WHAT IS YOUR RETURN POLICY?
HOW DO I CLEAN MY DRAPERY?
Drapery Cleaning Instructions